Advanced Consultancy & Training Solutions

10 Reasons Why Customer Care is Important for the Organization

  1. An essential ingredient of the customer journey – an indispensable part of the customer experience
  2. Creates customer loyalty: returning and repurchasing customers
  3. Brings-in new leads; new and potential customers
  4. Increases the customer lifetime value (CLV) which leads to increased return on investment (ROI)
  5. Leads to publicity and advocacy and strengthens your brand name and reputation
  6. Mouth to mouth is perhaps the most powerful selling tool and certainly the cheapest form of promotion
  7. Strengthens relationships, creates business alliances and forms new partnerships
  8. A vital element of a healthy organizational culture
  9. Increases employee motivation and morale; leads to higher retention rates and reduced turnover
  10. Ensures business endurance and sustainability